Rental Terms

Rental prices include:

• Basic insurance package

  • Bodily injury to third parties and passengers
  • Property damage to third parties
  • Property damage caused by an uninsured vehicle
  • Legal Protection
  • Accident care
  • Roadside assistance in case of a traffic accident
• Free delivery and pick-up within a 6-kilometer radius from our office
• For delivery beyond 6 kilometers, please contact us
• Unlimited mileage
• Child seats
• Additional driver
• All taxes and VAT

Required documents for vehicle rental:

• Valid driving licenses for all declared drivers
• International Driving Permit (if required)
  (Please read the next paragraph “Driving License”)
• Passport or EU national ID for all drivers
• Tax Identification Number (A.F.M.)

All details provided at the time of booking (online or by phone) must be accurate and truthful. Our company reserves the right to refuse the rental if the declared information is found to be false.

Driver’s Age
The driver must be over 20 years old.

Driving License
The driving license must have been issued at least 1 year prior to the car pick-up date.
National driving licenses issued in the EU, USA, Canada, and Australia are accepted.
Citizens of all other countries must present their regular driving license along with a tourist VISA in their passport.
All International Driving Permits are also accepted.

Reservations and Vehicle Groups
All reservations are based on vehicle groups, not specific car models.
We make every effort to deliver the selected car model for each booking. However, in the event that the selected model is unavailable, our company reserves the right to offer the renter a similar model.
A similar model is typically a vehicle belonging to the same group as the selected model.
Our company also reserves the right to offer the renter a vehicle from a higher group at no additional charge.

Reservation Duration and Minimum Rental Charge
The minimum reservation duration is one day, and the maximum is 30 days.
The minimum charge, regardless of the rental duration, is one day.
If you wish to rent a vehicle for more than 30 days, please contact us for a custom quote, as the rental agreement must be renewed every 30 days.
If the renter wishes to keep the vehicle beyond the agreed rental period, they must contact our company at least 2 days before the vehicle’s return date to request an extension, subject to availability.
The extension is valid only after the rental agreement has been updated accordingly.

Payment Options

Advance Payment:
An advance payment can be made directly through our website using credit, debit, and prepaid cards (Visa, Mastercard, Maestro, Diners, Discover) or via bank transfer to our accounts.
All card payments made through our website are processed via the “Alpha e-Commerce” platform of Alpha Bank, which uses TLS 1.2 encryption protocol with 128-bit SSL (Secure Sockets Layer) encryption.
Encryption is a method of encoding information until it reaches the designated recipient, who can then decode it using the appropriate key.

Balance Payment:
The remaining balance can be paid upon vehicle pick-up, either in cash or via credit, debit, or prepaid card.

Cancellation Policy
If you wish to cancel a reservation, the only accepted method is by sending us an email, and you must receive an email confirmation from our company acknowledging receipt of your cancellation request.

• If the cancellation is made at least 10 days before the scheduled rental start date, the full deposit amount will be refunded.
• If the cancellation is received less than 10 days but up to 3 days before the scheduled rental start date, 40% of the deposit will be charged.
• If the cancellation is received less than 3 days before the scheduled rental start date, the full deposit will be charged.

No-Show Policy
If the renter does not pick up the vehicle on the agreed rental start date and time without prior written or phone communication, the reservation will be canceled 2 hours after the agreed time, and the full deposit will be charged.

Late Returns

• During the low and mid rental seasons, a delay of up to 1 hour will not incur additional charges.
• During the high rental season, the maximum acceptable delay without extra charge is 30 minutes.
• Any delay exceeding 30 minutes will be charged an additional full day, according to our pricing policy during the high season.

Reservation Duration and Charges
The minimum reservation duration is a few hours, but the minimum rental charge is one full day.
Additional charges will apply if the renter returns the vehicle later than the agreed return time.

Rental Extension
If the renter wishes to extend the rental period, they must contact our company as soon as possible. If availability allows, the rental extension will be recorded in the Rental Agreement along with the corresponding charge. If no availability exists, the renter must return the vehicle on the agreed date and time.

Fuel Policy
The renter is responsible for paying for fuel during the rental period and must return the vehicle with the same amount of fuel as when it was delivered.
If the vehicle is returned with less fuel than it was delivered with, the renter will be charged for the fuel difference plus a €15 refueling service fee.
No refund will be given if the vehicle is returned with more fuel than it had upon delivery.

Traffic Violations and Legal Fines
Fines for violations of the Traffic Code (KOK) or other legal penalties — even if issued after the rental period ends — are the sole responsibility of the renter and must be paid either in cash or by charging the renter’s credit card, even after the rental has concluded.
If license plates are confiscated during the rental period, the renter is obligated to compensate the rental company for the entire duration the vehicle is immobilized, based on the pricing season in which the incident occurred, plus a one-time fee.

Accident
In the event of a traffic accident, the renter must immediately notify our company and the police. The police will record the accident, and the renter must provide our company with a copy of the police report.
If the police do not record the accident, the renter assumes full responsibility, and no insurance coverage applies.
The renter is strictly prohibited from repairing the vehicle in any way.
All drivers are jointly and fully liable to the company.

Infant & Child Seats
We provide two types of seats:

• Baby seat: 0–18 kg
• Child seat (booster): 18–36 kg
  Child seats are available upon request and subject to availability. They are free of charge.

Additional Drivers
Adding a second driver is free of charge – more than two drivers are not supported.

Pets and Animals
Not allowed inside the vehicle.

Vehicle Cleaning Fee
If the vehicle is returned in a very dirty condition, a cleaning fee of €60 + VAT will be charged.

Transporting the Vehicle by Ferry
Not allowed outside the island.

INSURANCE

Basic Insurance Package
The basic insurance package included in the rental price provides the following coverages:

• Bodily injury to third parties and passengers
• Property damage to third parties
• Property damage caused by an uninsured vehicle
• Legal protection
• Accident care
• Roadside assistance following a traffic accident

Additional Insurance Coverage
If the renter wishes, they can choose additional insurance coverage at an extra cost:

1. Collision Damage Waiver (CDW) with limited liability:
   — €15 + VAT for small and medium vehicle categories
   — €18 + VAT for SUV category
   With this insurance, in case of damage, the renter’s liability is limited to a maximum of €500.

No insurance covers the following:

• Damages caused while the driver was under the influence of drugs or alcohol
• Damages caused by an unauthorized driver
• Damages to the interior of the vehicle
• Damages caused by an accident where our company and the police were not notified at the time of the incident
• Damages resulting from illegal parking
• Damages due to violations of the Traffic Code
• Damages caused by dangerous driving, intentional acts, or negligence
• Engine damage due to incorrect fuel use or other driver negligence
• Damages from driving on unsuitable roads or off-road (e.g., beaches, dirt roads, etc.)
• Damages occurring after the agreed return time
• Damages to exterior mirrors
• Damage or loss of tires, rims, or hubcaps
• Damage to the underside of the vehicle
• Damage or loss of the antenna
• Damages caused intentionally or by reckless behavior, such as: burnt clutch, burnt tires, damage to the hood, trunk, or roof caused by standing or sitting on them
• Loss of personal belongings
• Loss, damage, or theft of the vehicle’s keys
• Loss or damage to child seats, jack, warning triangle, spare tire, fuel cap, and any other accessories or add-ons provided by the rental company
• Partial or total theft in cases where the theft was due to renter negligence (e.g., leaving the key in the ignition or inside the car)
• Fines for traffic violations or other legal penalties

Fixed Compensation Amounts for Damage / Loss / Negligence

• Vehicle key: standard €150, special key €300
• Baby seat: infant seat €100, booster seat €60
• Car battery: €100
• Antenna: €50
• Alloy wheel: €100 per piece, up to €300 depending on model
• Hubcap: €50 per piece, up to €100 depending on model
• Side mirror: glass €40, mechanism €100
• Side mirror mechanism: €100 to €300 depending on model
• Floor mats: €20 per piece
• Dirty seats: €90
• Windshield wipers: €30
• Car tire: €80 per piece
• SUV/4×4 tire: €100 per piece

Obligations – Other Terms
The renter is required during the rental period to protect the vehicle, check its mechanical condition (oil, water, etc.), and ensure the tires are in good condition and the vehicle is roadworthy. The renter is liable and must compensate the company for any damage due to lack of care. The vehicle must also be locked properly and parked in a safe and secure location.

During the rental period, the vehicle must not be used:

• In violation of this rental agreement
• To transport passengers or goods for a fee
• To carry more passengers than allowed by the vehicle registration
• To carry heavy items, foul-smelling goods, or illegal substances
• To tow another vehicle or trailer
• In car races, speed tests, or special routes
• For any purpose that violates Greek law
• By any driver not listed in the rental contract

Vehicle Replacement
If the vehicle becomes non-operational, our company will provide a replacement within a reasonable time. This time frame depends on availability and the location of the breakdown. If the issue is due to the renter’s fault or negligence, the renter will be charged an additional fee to cover the replacement cost.

Important Information
Before departure, you must inspect the vehicle and report any damage to our staff. (To better assist you, it’s a good idea to take photos or videos of the vehicle.) Our company is not responsible for any loss or damage of personal belongings.

We reserve the right to cancel the rental agreement without penalty if the renter is considered harmful to the company’s interests or violates traffic laws or the rental terms.